THE AI PLATFORM THAT EMPOWERS YOUR CONTACT CENTER
Put customer conversations at the center of your business and unlock revenue potential
- Up to 5% of calls analyzed
- No control over operators
- Random assessment
- No understanding of what happens in communications
- Expensive to scale: as the contact center/sales department grows, more quality control managers need to be hired
- Weak discipline among employees because they know their calls aren't being monitored
- 100% of calls analyzed
- Full control over operators
- No random assessments
- Complete understanding of what happens in customer communications
- Reduction in personnel costs
- High discipline among employees, as they know every call is monitored and analyzed
- Increased efficiency of each employee
Traditional approach -Manual call listening:
Innovative approach -
Gale AI call analytics:
Gale AI call analytics:
Managers analyse up to 5% of calls
Platform
analyzes
100% of calls
analyzes
100% of calls
What innovative approach brings to business?
Reduction in operational costs
Faster onboarding of newcomers
Revenue growth
3 WAYS HOW GALE HELPS YOU DRIVE REVENUE
Control
With advanced AI call analytics you can track key metrics for each operator, saving dozens of hours.
Script compliance
Error-free calls
Engagement level
Train
With access to error analysis and personalized recommendations for each operator, managers can train more effectively, significantly reducing the time to achieve full employee productivity.
Top mistakes by operators:
Explore
Since customers are the main source of insights for every business, stay informed about what your customers are saying. By using GALE AI to classify conversations by topics and highlight key insights, you can effectively direct your efforts to where they will generate the greatest revenue.
Revenue growth
Stay ahead of the curve with Gale AI
With Gale AI
Without Gale AI
Gale AI Features
COMING SOON
COMING SOON
Transcription of audio to text
Emotional tone of the customer and operator's speech
Script adherence
Highlighting operator errors
Talk-to-listen ratio
Call categorization by topics
Determining customer satisfaction
Overall call score
Highlighting of filler words and profanity
Personalized recommendations for the operator
Real time recommendations for operators
Functionality of custom metrics for tracking
Email, chat analysis
Emotional tone of the customer and operator's speech
Script adherence
Highlighting operator errors
Talk-to-listen ratio
Call categorization by topics
Determining customer satisfaction
Overall call score
Highlighting of filler words and profanity
Personalized recommendations for the operator
Real time recommendations for operators
Functionality of custom metrics for tracking
Email, chat analysis
Transcription of audio to text
Emotional tone of the customer and operator's speech
Highlighting operator errors
Script adherence
Talk-to-listen ratio
Call categorization by topics
Determining customer satisfaction
Overall call score
Highlighting of filler words and profanity
Personalized recommendations for the operator
Real time recommendations for operators
Functionality of custom metrics for tracking
Email, chat analysis
COMING SOON
COMING SOON
COMING SOON
COMING SOON
GET FREE TRIAL TO see THE magic IN ACTION
Do you want to see how to unlock new revenue?
FREE trial
Up to 500 minutes
Have a question? We are here hello@galeapp.co
